Your data is safe
with us
Security is built into every layer of Cincht — from our infrastructure and encryption to our internal processes and compliance certifications. We treat your data the way we'd want our own treated.
Platform uptime SLA
Encryption standard
Security monitoring
Compliance certifications
Nine layers of security
We don't rely on a single safeguard. Security at Cincht is a defence-in-depth strategy spanning infrastructure, application, and operational layers.
End-to-End Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Your messages and customer data are protected at every layer.
SOC 2 Type II Certified
We maintain SOC 2 Type II certification, independently verifying our controls for security, availability, and confidentiality.
Secure Cloud Infrastructure
Hosted on enterprise-grade cloud infrastructure with geo-redundant data centres, automated failover, and 99.9% uptime SLA.
Role-Based Access Control
Granular RBAC ensures every team member accesses only the data they need. Two-factor authentication (2FA) is available on all plans.
Automated Backups
Daily automated backups with point-in-time recovery. Your data is stored in multiple geographic locations for resilience.
24/7 Security Monitoring
Continuous threat monitoring, intrusion detection, and an incident response team ready to act around the clock.
Employee Security Training
All Cincht employees undergo background checks and mandatory security training. Access to customer data is strictly need-to-know.
Penetration Testing
Regular penetration tests and security audits are conducted by independent third-party security firms to identify and remediate vulnerabilities.
Data Residency Options
Choose where your data is stored. We support data residency requirements across USA, UK, EU, India, Australia, and Canada.
Built to the highest standards
Cincht meets the strictest global compliance frameworks so your business can operate with confidence in any market.
Service Organization Control 2 — Independently audited security and availability controls.
European General Data Protection Regulation — Full compliance with EU data privacy requirements.
California Consumer Privacy Act — Honouring the data rights of California residents.
Health Insurance Portability and Accountability Act — Available for healthcare customers under BAA.
International Standard for Information Security Management Systems.
Security is everyone's responsibility
We build security into our culture, not just our code. Every team at Cincht — from engineering to customer success — plays a role in keeping your data safe.
To report a security vulnerability, email us at security@cincht.com. We respond to all responsible disclosure reports within 24 hours.
Regular Security Audits
Independent third-party security firms conduct quarterly penetration tests and annual comprehensive audits of our infrastructure, application, and processes.
Secure Development Lifecycle
Security is integrated into our development process — from threat modelling and code review to automated security scanning on every deployment.
Incident Response
A comprehensive incident response plan with defined escalation procedures, communication protocols, and post-incident reviews to continuously improve.
Vendor Risk Management
All third-party vendors and sub-processors are vetted for security posture. We maintain data processing agreements with all sub-processors.
Keep your account secure
Security is a shared responsibility. Here's how you can help protect your Cincht account and your customers' data.
Enable two-factor authentication (2FA) on your account
Use strong, unique passwords and store them in a password manager
Regularly review and rotate your API keys
Audit your team members' access permissions monthly
Monitor your account activity log for unusual behaviour
Never share your API credentials or account password
Keep your contact lists updated and opt-outs respected
Report any suspicious activity immediately to security@cincht.com
Have security questions?
Our security team is available to walk you through our practices, answer compliance questions, and provide documentation for your security reviews.