Privacy Policy
We are committed to protecting your privacy and handling your personal data transparently and responsibly.
Effective date: February 13, 2026 · Last updated: March 7, 2026
Important Notice
Please read this Privacy Policy carefully before using our services. By accessing or using Cincht, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with any part of this Privacy Policy, you must not use our service.
1. What This Policy Covers
This Privacy Policy applies to the Cincht WhatsApp Business Platform service ("Service"), including our website, applications, and any related services offered by Cincht. It explains:
- What personal information we collect from you and why
- How we use, store, and share that information
- Your rights regarding your personal data
- How we protect your information
- Our practices regarding cookies and similar technologies
This policy does not apply to third-party services — including Meta (WhatsApp), Stripe, Paystack, Flutterwave, or other integrations — that you may connect to the Service. Those services have their own privacy policies which we encourage you to review.
2. Information We Collect
2.1 Information You Provide Directly
- Account information (name, email address, phone number, password)
- Business information (company name, address, industry, website)
- Payment information (processed securely through third-party payment providers; we do not store card details)
- Content you create (WhatsApp message templates, contact lists, automation flows, campaign data)
- Communications with our support team
2.2 Automatically Collected Information
- Usage data (how you navigate and interact with our platform, features used, clicks, session duration)
- Device and browser information (IP address, browser type and version, operating system, device identifiers)
- Log data (access timestamps, pages viewed, errors encountered)
- Cookies and similar tracking technologies (see Section 8)
2.3 WhatsApp Messaging Data
When you use Cincht to send or receive WhatsApp messages, we process message content and metadata as part of providing the Service. This includes message delivery status, timestamps, and contact information. This data is processed on your behalf and remains under your control.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, maintain, and improve the Service
- To process transactions and send related billing communications
- To send technical notices, security alerts, updates, and support messages
- To respond to your comments, questions, and customer support requests
- To monitor and analyse platform usage, trends, and activities to improve the Service
- To detect, prevent, investigate, and address technical issues, fraud, and abuse
- To comply with applicable legal obligations and enforce our terms
- To send marketing communications where you have consented to receive them (you can unsubscribe at any time)
5. Data Security
We implement industry-standard technical and organisational measures to protect your personal information. These include:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access controls (RBAC) limiting data access to authorised personnel only
- Regular third-party security audits and penetration testing
- 24/7 security monitoring and incident response procedures
- Secure, geographically redundant data centres
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use a strong, unique password and enable two-factor authentication on your account.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@cincht.com. We will respond within 30 days.
- AccessRequest a copy of the personal data we hold about you.
- RectificationCorrect inaccurate or incomplete personal data.
- ErasureRequest deletion of your personal data (subject to legal retention obligations).
- Data PortabilityReceive your data in a structured, machine-readable format.
- ObjectionObject to certain types of processing, including direct marketing.
- RestrictionRequest that we restrict how we process your data in certain circumstances.
- Withdraw ConsentWhere processing is based on consent, withdraw it at any time without affecting prior processing.
7. International Data Transfers
Cincht operates globally and your personal data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.
Where we transfer data from the European Economic Area (EEA), United Kingdom, or other regions with data transfer restrictions, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) approved by the European Commission — to protect your information.
9. Children's Privacy
Cincht is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete that information. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@cincht.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last updated" date, and where appropriate, by email notification.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Privacy team: